HUD Uses Social Media to Connect with Public and Increase Transparency

WASHINGTON – In an effort to better serve the American people, the U.S. Department of Housing and Urban Development (HUD) has embraced social media and streamlined its Web site contact tools to facilitate open communication and total transparency.

“When you are seeking information, nothing is more frustrating than not being able to contact someone who can help you get answers to your questions,” said HUD’s web communications architect, Eileen Coleman. “We believe that communication and transparency are vital, and we are continuously working to improve our communication methods.”

As the new generation of information seekers primarily accesses news and other content through social networking sites like Facebook and Twitter, HUD deemed it essential that the Department get up to speed on today’s popular channels of communication. After all, 50 percent of Facebook’s 400 million users log on every day, according to Facebook. Furthermore, while only 21 percent of Twitter’s 19 million users are active, that’s still 3,990,000 people to reach, according to, a respected social media news blog.

HUD also created its own Youtube channel, which currently features Lead Free Kids, a collaborative effort with the Ad Council about lead-based paint, and a short informational video about fair housing. Users access 2 billion videos a day on YouTube, according to the site.

Ultimately, the proof is in the numbers and in the preferences of the American people. So, stay connected with HUD via RSS (really simple syndication) Feedsthe HUD Facebook pageHUD Twitter, the HUD Youtube Channelthe HUD wiki and the recently launched HUD Mobile site.

Contact the FHA Resource center or get help from HUD staff via “contact us” web page, accessible from the main navigation bar on the home page.

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